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Customer Service


Thank You For Your Business!

Need Help Answering Questions? Please check out our FAQ.


Contact Information:

For quicker service you may Email our customer service at CS@OrganicReverence.com
If you are inquiring about your order, please email questions, concerns , your order number, with a return phone number and the best time to reach you so we may better assist you.

Hours of Operation:

Monday – Friday

9:00 AM -3:00 PM (EST)

General Product, Company and Wholesale Inquiries:

Email: Info@OrganicReverence.com


Media Inquiries:

For All Press Inquiries please contact:

Email: Jillian@OrganicReverence.com



Coupon Codes and Discounts:

To receive special offers and discounts please join us on Facebook, Instagram, Twitter and Pinterest and/or subscribe to our newsletter.

Gift Certificates:

Please note that gift certificates purchased online at OrganicReverence.com may only be used for purchases made on our website, not on our Etsy Shop.

Payment Options:

Currently we accept payment through Paypal. If you do not have a Paypal account, no need to worry, you may also pay with a all major credit credits card via Paypal. When paying with your PayPal account: please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from Organic Reverence and one from PayPal.


Promotions:

  • Some promotions cannot be combined.
  • To qualify for promotions such as Free Shipping, your order total must exceed or meet the minimum required purchase amount after all coupons, vouchers, and discounts have been applied.
  • Gift Certificate purchases may not be used to qualify for free shipping.

Returns & Exchange Policy:

We truly hope you'll enjoy all of your Organic Reverence products!

  • Currently Organic Reverence has a "No Return / No Exchange" policy on all of our personal care products, unless your item has arrived damaged. Please inquire before making a purchase and choose your products carefully. We will soon be offering trial sizes of our all of products.
  • When in doubt if purchasing a gift, it is always best to purchase an Organic Reverence eGift card.
  • Quality is very important. We make all our body care products in small batches and have a quick turnover with a guaranteed 2-4 year shelf life, if you feel something has gone rancid or smells amiss upon opening, please email Customer service at CS@OrganicReverence.com within 3 days of receiving your order to exchange. We are confident that we can work together to find a satisfactory solution. Always save the original packaging your order came in, for postal mishandling concerns.
  • We offer refunds and/or exchanges on jewelry items and ceramic accessories that are returned within 14 days, from Checkout date, in the original condition they were received. Please contact Customer Service at: CS@OrganicReverence.com for a return authorization before sending anything back, otherwise the return or exchange may not be accepted. Any items sent back must be packaged accordingly to prevent damage, otherwise it will not be accepted. We recommend using delivery confirmation when shipping packages. We will refund your purchase price (less shipping) via your original payment as soon as we receive the item in it’s original condition.

Samples:

Complimentary samples are included with every order. If you are interested in a particular product, please send us a note during check out and if it is available, we’ll be happy to include it with your order. If not we’ll send you samples that are complimentary to your purchase.

Shipping Policies:

  • Currently we ship within the US via the US Postal Service. We will be offering International Shipping in the near future!
  • All purchases are carefully packaged and shipped within two business days of cleared payment, using either the address you provide or your default address on your Paypal account.
  • Organic Reverence is an ecofriendly company and in the interest of saving paper, we do not send packing slips with orders. If you would like a packing slip, you can either print one out from Your Paypal profile, or request one upon checkout.
  • U.S. Orders are typically shipped via First Class or Priority Mail. Choose your shipping method upon checkout. Free Shipping over $49 is shipped via First class mail.
  • All International orders will be shipped via First-Class Package International Service™ (FCPIS™- when it becomes available.)
  • If you have an urgent order and need Saturday shipping, please contact Customer Service CS@OrganicReverence.com before placing your order so it can be arranged it for you.
  • All Shipping is NON-REFUNDABLE.